Terms and Conditions
This website is governed by the following legal notices.
This website is governed by the following legal notices.
Disclaimer
The information provided on this website by Computersupport.ninja is intended for general informational purposes only. While we endeavor to ensure that the information is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics on the website for any purpose. You acknowledge that any reliance on this information is strictly at your own risk, in accordance with the terms of this website disclaimer under UK law.
Under no circumstances will Computersupport.ninja be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage arising from the loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you may be able to link to other websites that are not under the control of Computersupport.ninja. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
All images displayed on this website are considered to be in the public domain and are free to use. However, should any copyright holder dispute this, we will immediately take down the image upon request.
We make every effort to keep the website up and running smoothly. However, Computersupport.ninja takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
The information provided on this website by Computersupport.ninja is intended for general informational purposes only. While we endeavor to ensure that the information is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics on the website for any purpose. You acknowledge that any reliance on this information is strictly at your own risk, in accordance with the terms of this website disclaimer under UK law.
Under no circumstances will Computersupport.ninja be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage arising from the loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you may be able to link to other websites that are not under the control of Computersupport.ninja. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
All images displayed on this website are considered to be in the public domain and are free to use. However, should any copyright holder dispute this, we will immediately take down the image upon request.
We make every effort to keep the website up and running smoothly. However, Computersupport.ninja takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Terms of Service for Commercial Clients
1. Service Description:
We specialize in providing comprehensive IT support for small to medium-sized businesses with between 5 and 50 computers. Our managed IT support service includes round-the-clock monitoring of your IT systems, regular maintenance and updates, troubleshooting and resolving technical issues, and providing guidance and support for IT strategy and planning. We also provide remote and on-site support as needed. We will work with you to create a customized plan that meets your specific needs and budget. Please note that our services do not include the cost of any hardware or software.
2. Payment Terms:
Our managed IT support service is billed on a monthly basis. Payment is due at the start of each billing period and can be made via bank transfer, credit card, or direct debit. Invoices will be sent to the email address on file prior to the due date. Any disputes regarding invoices must be reported within 7 days of receipt. A late fee of £25 will be applied to any payments received after the due date. If a payment is not received within 15 days, service may be suspended until payment is made. A reactivation fee of £50 will be charged to reinstate service.
3. Service Level Agreement:
Our managed IT support service provides a dedicated team of technicians available to address any technical issues that may arise with your systems. We will respond to all service requests within 4 hours during normal business hours, and within 8 hours outside of normal business hours. Our team will work diligently to resolve any issues as quickly as possible, and will provide regular updates on the status of the issue. Our goal is to have all systems restored to full functionality as soon as possible.
4. Data Security and Confidentiality:
At our company, we understand the importance of keeping your data safe and secure. We take this very seriously and have strict measures in place to protect your data from unauthorized access, use or sharing. We also check and update our security regularly to make sure it meets industry standards and laws. Our employees and contractors who have access to your data have been thoroughly vetted and trained on our security policies and procedures. We will not share your data with anyone else unless required by law or with your permission. In case of a data breach, we will let you know right away and take action to fix the problem. We comply with all laws and regulations related to data protection, including GDPR. We promise to handle your data with the utmost care and confidentiality
5. Termination.
Either party may terminate the service by giving at least 30 days written notice to the other party, and upon termination, the client must pay all outstanding invoices within 30 days. The client’s data held by us will be deleted within 30 days of termination and termination will not affect any rights or liabilities that have accrued prior to termination. Either party may also terminate the service immediately if the other party commits a material breach of these terms and conditions and fails to remedy that breach within 14 days of being notified of the breach.
6. Liability:
Our liability to you for any damages or losses that may occur as a result of our services will be limited to a maximum of £5000. We will not be held responsible for any indirect, consequential or special damages, such as loss of profits, loss of revenue, loss of business, or loss of data. We will make every effort to prevent unauthorized access to your data, but we cannot guarantee that our security measures will be 100% successful. Our liability shall not exceed the total amount paid by you for the services during the 12 months preceding the event giving rise to the liability and we will do our best to ensure the services we provide meet your expectations, but we cannot be held liable for any issues that may arise.
7. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom
8. Dispute Resolution:
If any disputes arise between us, we will try to resolve them through friendly negotiation first. If we are unable to come to a resolution, either party may seek mediation or arbitration as a means of resolving the dispute. Any disputes which cannot be settled through negotiation, mediation or arbitration shall be referred to the courts of England and Wales.
9. Changes to the Terms:
We reserve the right to make changes to these terms and conditions at any time. We will notify you of any changes and ask you to review and accept the new terms.Acceptance of the Terms:
10. Acceptance of the Terms.
By using our services, you are agreeing to be bound by these terms and conditions. If you do not agree to these terms, you may not use our services.
1. Service Description:
We specialize in providing comprehensive IT support for small to medium-sized businesses with between 5 and 50 computers. Our managed IT support service includes round-the-clock monitoring of your IT systems, regular maintenance and updates, troubleshooting and resolving technical issues, and providing guidance and support for IT strategy and planning. We also provide remote and on-site support as needed. We will work with you to create a customized plan that meets your specific needs and budget. Please note that our services do not include the cost of any hardware or software.
2. Payment Terms:
Our managed IT support service is billed on a monthly basis. Payment is due at the start of each billing period and can be made via bank transfer, credit card, or direct debit. Invoices will be sent to the email address on file prior to the due date. Any disputes regarding invoices must be reported within 7 days of receipt. A late fee of £25 will be applied to any payments received after the due date. If a payment is not received within 15 days, service may be suspended until payment is made. A reactivation fee of £50 will be charged to reinstate service.
3. Service Level Agreement:
Our managed IT support service provides a dedicated team of technicians available to address any technical issues that may arise with your systems. We will respond to all service requests within 4 hours during normal business hours, and within 8 hours outside of normal business hours. Our team will work diligently to resolve any issues as quickly as possible, and will provide regular updates on the status of the issue. Our goal is to have all systems restored to full functionality as soon as possible.
4. Data Security and Confidentiality:
At our company, we understand the importance of keeping your data safe and secure. We take this very seriously and have strict measures in place to protect your data from unauthorized access, use or sharing. We also check and update our security regularly to make sure it meets industry standards and laws. Our employees and contractors who have access to your data have been thoroughly vetted and trained on our security policies and procedures. We will not share your data with anyone else unless required by law or with your permission. In case of a data breach, we will let you know right away and take action to fix the problem. We comply with all laws and regulations related to data protection, including GDPR. We promise to handle your data with the utmost care and confidentiality
5. Termination.
Either party may terminate the service by giving at least 30 days written notice to the other party, and upon termination, the client must pay all outstanding invoices within 30 days. The client’s data held by us will be deleted within 30 days of termination and termination will not affect any rights or liabilities that have accrued prior to termination. Either party may also terminate the service immediately if the other party commits a material breach of these terms and conditions and fails to remedy that breach within 14 days of being notified of the breach.
6. Liability:
Our liability to you for any damages or losses that may occur as a result of our services will be limited to a maximum of £5000. We will not be held responsible for any indirect, consequential or special damages, such as loss of profits, loss of revenue, loss of business, or loss of data. We will make every effort to prevent unauthorized access to your data, but we cannot guarantee that our security measures will be 100% successful. Our liability shall not exceed the total amount paid by you for the services during the 12 months preceding the event giving rise to the liability and we will do our best to ensure the services we provide meet your expectations, but we cannot be held liable for any issues that may arise.
7. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom
8. Dispute Resolution:
If any disputes arise between us, we will try to resolve them through friendly negotiation first. If we are unable to come to a resolution, either party may seek mediation or arbitration as a means of resolving the dispute. Any disputes which cannot be settled through negotiation, mediation or arbitration shall be referred to the courts of England and Wales.
9. Changes to the Terms:
We reserve the right to make changes to these terms and conditions at any time. We will notify you of any changes and ask you to review and accept the new terms.Acceptance of the Terms:
10. Acceptance of the Terms.
By using our services, you are agreeing to be bound by these terms and conditions. If you do not agree to these terms, you may not use our services.
Terms of Service for Remote Only Users
1. Service Description:
We’re here to provide top-notch remote technical support for your home computer systems and devices. Our Services cover troubleshooting, resolving tech issues, and offering guidance to enhance your home computing experience. Please note that this assistance is exclusively remote, and we don’t offer on-site visits as part of this service. If a physical visit is needed, unfortunately, our CSNinja remote service won’t be able to assist. For those within our local area, on-site visits are possible, but they’ll come with a separate billing.
2. Payment Terms:
Our remote support service is provided on a subscription basis. You agree to pay the subscription fee as specified. Payment is due at the start of each billing period and can be made using the payment methods we provide.
3. Fair Use Policy:
While we endeavour to offer unlimited support, we expect users to use the Services reasonably. We reserve the right to ensure fair access to support for all users and may implement measures to prevent excessive usage.
4. Service Level Agreement:
One of our technicians will respond to your service requests within a reasonable time frame. We will work to resolve technical issues as efficiently as possible and provide updates on the progress.
5. Data Security and Confidentiality:
We hold your privacy and data security in high regard. Your information is safeguarded through comprehensive security measures, and our skilled technicians handle your data with utmost care. It’s essential to emphasize that we’ll only access your PC with your explicit permission, ensuring your comfort and control throughout the process. Your trust is a cornerstone of our commitment to exceptional service.
6. Termination:
Either party may terminate the service with written notice. Upon termination, your access to the Services will cease, and any outstanding payments will be due. We will delete your data within a reasonable time after termination.
7. Liability:
Service is provided entirly at your own risk. We accept no liability for any damages or losses resulting from use of the Services. We will not be responsible for indirect or consequential damages. We cannot guarantee absolute security of your data.
8. Governing Law:
These terms shall be governed by and construed in accordance with the laws of the United Kingdom.
9. Dispute Resolution:
In case of disputes, we will aim to resolve them amicably. If needed, mediation or arbitration may be pursued. Unresolved disputes may be referred to the courts of England and Wales.
10. Changes to the Terms.
We reserve the right to modify these terms. Any changes will be communicated to you. Your continued use of our Services after such modifications constitutes acceptance of the updated terms.
By using our Services, you acknowledge that you have read, understood, and agreed to this Agreement. If you do not agree with any terms herein, please refrain from using our Services. For questions or concerns regarding these terms, please contact our customer support.
1. Service Description:
We’re here to provide top-notch remote technical support for your home computer systems and devices. Our Services cover troubleshooting, resolving tech issues, and offering guidance to enhance your home computing experience. Please note that this assistance is exclusively remote, and we don’t offer on-site visits as part of this service. If a physical visit is needed, unfortunately, our CSNinja remote service won’t be able to assist. For those within our local area, on-site visits are possible, but they’ll come with a separate billing.
2. Payment Terms:
Our remote support service is provided on a subscription basis. You agree to pay the subscription fee as specified. Payment is due at the start of each billing period and can be made using the payment methods we provide.
3. Fair Use Policy:
While we endeavour to offer unlimited support, we expect users to use the Services reasonably. We reserve the right to ensure fair access to support for all users and may implement measures to prevent excessive usage.
4. Service Level Agreement:
One of our technicians will respond to your service requests within a reasonable time frame. We will work to resolve technical issues as efficiently as possible and provide updates on the progress.
5. Data Security and Confidentiality:
We hold your privacy and data security in high regard. Your information is safeguarded through comprehensive security measures, and our skilled technicians handle your data with utmost care. It’s essential to emphasize that we’ll only access your PC with your explicit permission, ensuring your comfort and control throughout the process. Your trust is a cornerstone of our commitment to exceptional service.
6. Termination:
Either party may terminate the service with written notice. Upon termination, your access to the Services will cease, and any outstanding payments will be due. We will delete your data within a reasonable time after termination.
7. Liability:
Service is provided entirly at your own risk. We accept no liability for any damages or losses resulting from use of the Services. We will not be responsible for indirect or consequential damages. We cannot guarantee absolute security of your data.
8. Governing Law:
These terms shall be governed by and construed in accordance with the laws of the United Kingdom.
9. Dispute Resolution:
In case of disputes, we will aim to resolve them amicably. If needed, mediation or arbitration may be pursued. Unresolved disputes may be referred to the courts of England and Wales.
10. Changes to the Terms.
We reserve the right to modify these terms. Any changes will be communicated to you. Your continued use of our Services after such modifications constitutes acceptance of the updated terms.
By using our Services, you acknowledge that you have read, understood, and agreed to this Agreement. If you do not agree with any terms herein, please refrain from using our Services. For questions or concerns regarding these terms, please contact our customer support.
Privacy Policy
This privacy policy explains how computersupport.ninja uses and safeguards any information you provide when using this website.
At computersupport.ninja, we are committed to protecting your privacy. If we ask for information that can identify you when using our website, be assured that it will only be used in accordance with this privacy statement.
Computersupport.ninja may update this privacy policy by revising this page from time to time. Therefore, we recommend that you check this page periodically to ensure that you are satisfied with any changes made. This policy has been effective since 1st January 2023.
1. What we collect:
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences, and interests
Other relevant information for customer surveys and/or special offers
We may obtain information from third-party sources who have proper and lawful data collection, security, maintenance, sharing, and control practices in place.
2. What we do with the information we gather:
We require this information to understand your needs and provide you with better services, especially for the following reasons:
Internal record keeping
To improve our products and services
Periodically send promotional emails about new products, special offers, or other information we believe you may find interesting using the email address you have provided
To contact you for market research purposes using email, phone, fax, or mail. We may customize the website according to your interests based on the information collected.
We exercise caution in choosing which companies we work with, selecting only those who are most likely to be interested in our services, and only reaching out to individuals who we believe will be responsible for, or have an impact on, the decision-making process regarding the purchase of our services.
3. Security:
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorized access, disclosure, or modification of your data.
4. Cookies:
We use cookies, which are small files stored on your computer’s hard drive to personalize your browsing experience. These cookies allow us to identify which pages you find useful and tailor the website according to your preferences. We use this information for statistical analysis purposes only, and the data is then removed from the system.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from fully utilizing the website’s features.
5. Links to other websites:
Our website may contain links to other websites that may be of interest to you. However, once you leave our site, note that we have no control over these external sites’ privacy policies. Therefore, we cannot be responsible for the privacy and protection of any information you provide while visiting such sites. You should exercise caution and check the applicable privacy statement of the website in question.
6. Controlling your personal information:
You can choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to direct marketing, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may use your information to send you promotional information about third parties if you tell us that you wish this to happen.
You may request a copy of the personal information we hold about you under the Data Protection Act 2018. A small fee will be payable.
If you believe that any information we hold about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
If you suspect that your data has been given to us without your consent, or you disagree with our decision to contact you on the basis of our legitimate interest, please send an email to support@computersupport.ninja
This privacy policy explains how computersupport.ninja uses and safeguards any information you provide when using this website.
At computersupport.ninja, we are committed to protecting your privacy. If we ask for information that can identify you when using our website, be assured that it will only be used in accordance with this privacy statement.
Computersupport.ninja may update this privacy policy by revising this page from time to time. Therefore, we recommend that you check this page periodically to ensure that you are satisfied with any changes made. This policy has been effective since 1st January 2023.
1. What we collect:
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences, and interests
Other relevant information for customer surveys and/or special offers
We may obtain information from third-party sources who have proper and lawful data collection, security, maintenance, sharing, and control practices in place.
2. What we do with the information we gather:
We require this information to understand your needs and provide you with better services, especially for the following reasons:
Internal record keeping
To improve our products and services
Periodically send promotional emails about new products, special offers, or other information we believe you may find interesting using the email address you have provided
To contact you for market research purposes using email, phone, fax, or mail. We may customize the website according to your interests based on the information collected.
We exercise caution in choosing which companies we work with, selecting only those who are most likely to be interested in our services, and only reaching out to individuals who we believe will be responsible for, or have an impact on, the decision-making process regarding the purchase of our services.
3. Security:
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorized access, disclosure, or modification of your data.
4. Cookies:
We use cookies, which are small files stored on your computer’s hard drive to personalize your browsing experience. These cookies allow us to identify which pages you find useful and tailor the website according to your preferences. We use this information for statistical analysis purposes only, and the data is then removed from the system.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from fully utilizing the website’s features.
5. Links to other websites:
Our website may contain links to other websites that may be of interest to you. However, once you leave our site, note that we have no control over these external sites’ privacy policies. Therefore, we cannot be responsible for the privacy and protection of any information you provide while visiting such sites. You should exercise caution and check the applicable privacy statement of the website in question.
6. Controlling your personal information:
You can choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to direct marketing, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may use your information to send you promotional information about third parties if you tell us that you wish this to happen.
You may request a copy of the personal information we hold about you under the Data Protection Act 2018. A small fee will be payable.
If you believe that any information we hold about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
If you suspect that your data has been given to us without your consent, or you disagree with our decision to contact you on the basis of our legitimate interest, please send an email to support@computersupport.ninja
